1. Who We Are

The True Creators is a Digital Growth Partnership Company helping entrepreneurs, creators, startups, professionals, and businesses build and maintain their online presence.

• Founder: Harpal Singh Bains
• CEO: Sandeep Singh Bains
• Manager: Hardeep Singh Bains
• General Contact: info@thetruecreators.com
• Privacy Contact: privacy@thetruecreators.com

2. Privacy Laws Covered

This policy is designed to support responsible privacy practices under applicable data protection laws, including the UK GDPR, the UK Data Protection Act 2018, and India’s Digital Personal Data Protection Act, 2023.

The UK ICO says privacy information should be clear, concise, and explain what personal data is used for. India’s DPDP Act governs the processing of digital personal data for lawful purposes.

3. Information We May Collect

• ✔ Full name
• ✔ Business or organisation name
• ✔ Email address
• ✔ Phone number
• ✔ Country or location
• ✔ Website URL
• ✔ Business details
• ✔ Partnership application information
• ✔ Career or CV details
• ✔ Payment or donation confirmation details
• ✔ Technical information such as IP address, device, browser, and website usage data

4. How We Collect Information

• ✔ Contact forms
• ✔ Partnership application forms
• ✔ Careers / CV submissions
• ✔ Email communication
• ✔ Phone or WhatsApp communication
• ✔ Website cookies
• ✔ Hosting logs and security tools
• ✔ Payment links such as PayU or PayPal
• ✔ CRM, reporting, or operational tools where applicable

5. Why We Use Your Information

• ✔ To respond to enquiries
• ✔ To review partnership applications
• ✔ To provide website and digital services
• ✔ To manage technical support and maintenance
• ✔ To process career or CV enquiries
• ✔ To support payment, donation, or contribution records
• ✔ To improve website security and performance
• ✔ To comply with legal, accounting, or business obligations

6. Legal Basis for Processing

We may process personal data where:

• ✔ You have given consent
• ✔ Processing is necessary to respond to your enquiry
• ✔ Processing is required for service or partnership preparation
• ✔ Processing is necessary for legitimate business interests
• ✔ Processing is required for legal or financial compliance

7. Partnership & Reporting Data

Where a shared-growth partnership applies, The True Creators may process business, operational, CRM, revenue reporting, or performance information only as agreed under the relevant partnership terms.

This may include CRM reports, monthly statements, payment gateway reports, WooCommerce dashboards, merchant summaries, accountant summaries, or approved operational records.

8. Payments, PayU, PayPal & Donations

Payments or contributions may be processed through third-party providers such as PayU, PayPal, or other approved payment platforms.

We do not store full card details on our website. Payment information is handled by the relevant payment provider according to its own privacy and security policies.

9. Cookies & Tracking

Our website may use cookies and similar technologies to improve website performance, remember preferences, support security, and understand visitor activity.

You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

10. Third-Party Services

We may use trusted third-party services for:

• ✔ Website hosting
• ✔ Email communication
• ✔ Payment processing
• ✔ Analytics
• ✔ Security tools
• ✔ CRM or reporting tools
• ✔ Website maintenance and infrastructure support

11. International Data Transfers

Because The True Creators may support UK, Indian, and international users, personal information may be processed or stored using service providers located in different countries.

Where required, we aim to use appropriate safeguards for international data transfers and responsible handling of personal information.

12. Data Security

We take reasonable technical and organisational steps to protect personal information from unauthorised access, misuse, loss, alteration, or disclosure.

• ✔ Secure hosting practices
• ✔ Access control
• ✔ Website security tools
• ✔ Responsible data handling
• ✔ Limited access where appropriate

13. Data Retention

We keep personal information only for as long as necessary for the purpose it was collected, including communication, service delivery, partnership review, legal compliance, accounting, security, and business record purposes.

Career / CV information may be retained for recruitment or future opportunity review unless deletion is requested.

14. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• ✔ Access your personal data
• ✔ Correct inaccurate data
• ✔ Request deletion
• ✔ Withdraw consent
• ✔ Object to certain processing
• ✔ Request restriction of processing
• ✔ Request data portability where applicable
• ✔ Raise a privacy complaint

15. Indian DPDP Rights

For users in India, rights may include access to information about processing, correction and erasure of personal data, grievance redressal, and withdrawal of consent where applicable under the Digital Personal Data Protection Act, 2023.

16. Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal data from children without appropriate consent where legally required.

17. Confidentiality

Business information, partnership details, revenue discussions, operational reports, customer information, and commercially sensitive materials are treated with professional confidentiality and responsible care.

18. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, website features, or business operations.

Last updated: [Add Date]