Cancellation requests are considered only if made before the order has been processed or dispatched. Once the order is communicated to vendors or shipping has started, cancellation requests may not be entertained.

Cancellation requests are not accepted for perishable items such as flowers, food, etc. However, if the product delivered is damaged or of poor quality, replacement or refund may be requested upon verification.

If you receive a damaged or defective product, report it to our Customer Service team immediately. The merchant will verify the claim, and appropriate action will be taken.

If the product received is not as shown or does not meet your expectations, notify our Customer Service team promptly. After reviewing your complaint, the team will take the appropriate action.

For products with manufacturer warranties, please contact the manufacturer directly for assistance.

Any approved refunds will be processed within 1-2 business days to the customer’s original payment method.